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Do I need a website to offer my customers the E-PrintOrder
system? |
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| No. You
can have them go directly to http://www.epohome.com
to place orders. When they enter their username and password,
they will enter their customized ordering system. For a one-time
charge of $35, we can give you a personal address at http://yourname.wwow.com
for your customers' use. |
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How much is the setup charge? |
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| The quickest
and least expensive setup is for our E-PrintOrder system. We
cannot quote an amount without seeing the complexity of the
layout, the product list, and the billing and shipping requirements.
Fill out our Get Started Form for
a specific quotation. However, we recognize that you would like
a "ballpark" number. For one product with a simple layout and
one billing and shipping location, an estimate would be $200
for an E-PrintOrder setup. However, if you use this number with
a customer without getting a quote from us, we will not be held
responsible. |
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How large does an account have to be to use your on-line
systems? |
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| The answer
is determined by looking at the two costs you will incur. The
first cost is the setup charge, listed above. The other charge
is for the printed product. If you are buying imprints, check
our price list for the specific cost. It depends on the color
of the imprint and, in the case of business cards, the number
of sets of imprints that we print at one time. If the number
of imprints is over 1,000 per year, we may set up a single price
for our mutual convenience. In general, the price of imprints
rises sharply when only 1 or 2 are printed at one time. As a
minimum, you should expect to purchase 250 or more imprints
per year, for business cards, to justify the use of the system. |
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How do I get a quotation for the setup cost and printing? |
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| Fill out
and send us our Get Started Form
to receive a quotation on your project. |
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Do you charge other fees? |
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| No. We
do not charge you to set up your account, a monthly maintenance
fee, or a per transaction fee. You only pay to set up the customer's
files and for the printed products. |
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Will the on-line graphic look identical to the printed copy? |
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| No, but
it is not a major problem. The simple answer is that the printing
press allows much more precise control of graphics than the
Internet with its associated hardware and software. The Internet
is a 72 dpi medium; we normally print at 1200 dpi. There are
216 Internet safe colors; our printing palette has thousands
of possible colors. In addition, whether the color you see on
the screen is accurate depends on your monitor and software.
Unless we use special software, the fonts you see in your browser
are limited to the ones you have loaded on your system. If we
use this or any other, special software, it may not work with
all browser software. Many people do not use the latest version
of the browser software. One of the most common fonts is Helvetica;
it is not available on most computers. We use Arial to represent
Helvetica. A typeface of 8 points is common on printed business
cards, but it is much less legible on the screen than printed.
If we use a better graphic, it may take too long to load on
computers with a slow connection. We find that most users are
concerned that their business cards look good after they are
printed, not when they see them on the screen. The onscreen
graphic is an accurate representation of the graphics and layout
for proofing purposes. And, the Internet is virtually 100% accurate
in transmitting to us the information that users enter.
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Can I use another on-line ordering system and send you the
orders? |
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| Yes, we
are happy to accept orders from other systems. |
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What
do I need to do to start doing business with your company? |
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| You
should print out a credit application
or credit card charge agreement, fill
it out, and send it to us by mail or fax. If you are a
distributor, we need to verify
that you resell printed products
and we need to check your credit if you want an open account.
If you are located in Massachusetts and do not want us to charge
you sales tax, you should fill out and submit the sales
tax form to us. Both of these are located on the Contact
page. After checking your credit references, we will let you
know if we can set up an open account for you. |
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What if I need an order fast? |
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| We
can send it to you COD. |
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Do you accept credit cards? |
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Yes, we
accept Visa, MasterCard, or American Express as payment for
invoices, not as payment on an open account.
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What are your terms? |
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| Net 30
to customers with an open account. We can also ship COD. You
will receive a packing slip/invoice with your shipment. If we
drop-ship an order to a customer for you, we will mail the invoice
to you. You will not receive any other invoice, but at the end
of each month, we send out statements. If you would like a more
frequent statement, we can accommodate you. |
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How do I place orders (other than via the E-PrintOrder system)? |
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| Via
fax, mail, pickup (in designated areas only), drop them off,
or our on-line order form. Please do not send us orders until
you set up an account with us or
submit a credit application. |
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What are your prices? |
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| If you
are a qualified customer, we would be happy to send you a price list
or a new account packet with more information. In general, our
wholesale prices are very competitive and lower than the retail
prices available on-line. You should contact our customer
service department with your specific requirements so we
can give you a price. |
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How do I get a catalog? |
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| If you
set up an account, you can charge it to your account. Otherwise,
send us a check for $25 and you will receive a catalog and discount
coupons worth $30. |
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| We offer
a free stock sampler which is business card size. We also sell
a product catalog which is ideal for retail use at your place
of business. It shows all stocks, ink colors, typefaces, many
sample layouts, and general information. It also includes a
suggested retail price sheet. |
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Can you handle large accounts? |
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| Yes, we
supply some of our customers with business cards that they resell
to corporations that order thousands of sets of business cards
a year. |
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What is your freight policy? |
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| We pay
the normal UPS ground shipping to a dealer's place of business.
On orders under $25 going to dealers outside of the six New
England states, we charge $1.50 for UPS ground delivery. The
cost of UPS regular ground shipping varies from $2.93 to $3.62
to send a box of 500 business cards anywhere in the continental
United States. We charge $3.75 to drop ship a box of business
cards; this includes the UPS shipping charge. Click
here for a map that shows the time it takes in transit. |
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Can you ship to me via Priority Mail? |
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| Yes. On shipments under two pounds
(1,000 business cards), Priority Mail promises delivery within
two or three days anywhere in the continental United
States. Our same freight policy applies to this method
of shipment. Tracking is also available. |
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